Return Policy

Thank you for shopping at Anderson Toronto. If for any reason you are not completely satisfied with your purchase, we are happy to help.

Return Policy

  • Returns are accepted within 14 days of receipt of the goods .
  • Items must be unused, unwashed and in their original condition , with all tags still attached.
  • Items that have been custom-made for hygiene reasons or due to adjustments cannot be returned.

How does the return work?

  1. Please contact us by email at service@andersontoronto.com to register the return.
  2. Pack the items securely and include a copy of your order confirmation.
  3. Send the package to the specified address.

Refunds

  • Once your return has been received and inspected, we will refund the amount to the original payment method used.
  • Processing may take up to 10 business days , depending on your bank or payment service provider.

Exchange

  • We do not currently offer direct exchanges. For a new item, please place a new order.

Shipping costs

  • Return costs are not covered by Anderson Toronto and are the responsibility of the customer unless the item is faulty or damaged.

Contact

Do you have any questions? Our customer service is available at service@andersontoronto.com